Lean process improvement in outpatient healthcare systems
نویسنده
چکیده
This paper considers the migration of lean process improvement methods from hospital systems to outpatient clinics. We review the strengths and weaknesses of a series of lean projects that were conducted in a community mental health center over a four-year period. We consider the evolution of the organization’s lean approaches and project results to identify areas of continuing research that appear promising to improve practical application of lean principles in outpatient settings.
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تاریخ انتشار 2012